[cisco-voip] Quick Question About 911 Policy - Please Respond-Quick Response

[Jason Burwell]

We just tell people to stay on the line and explain that it was an
accidental call if they do dial 911- this prevents police response. If
someone keeps dialing 911 the manager steps in. It seems to work OK for
us and better than me having to change 500 route patterns!

 

Jason T. Burwell

Infrastructure/Telecommunications

First Charter Bank

10200 David Taylor Drive

Charlotte, NC 28262

ph-704-688-4664

fax-704-688-4901

www.firstcharter.com

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Kris Seraphine
Sent: Friday, March 30, 2007 10:09 AM
To: Jerri Robbins
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Quick Question About 911 Policy - Please
Respond-Quick Response

 

We ended up switch the access code to 8 to cut down on false dials but
20 to 30 911 calls a month for only 100 users seems extreme.   Do you
have anyone using  the dial from outlook plugin?  I've had situations
where a customer deploys it and an employee configures dialing rules
incorrectly causing a bunch of 911 calls.  You may also want to do a CDR
search for 911 calls and see if the bulk of them are coming from the
same source. 

On 3/30/07, Jerri Robbins <jrobbins at mercurypay.com> wrote:

We were having similar problems with 911 calls with 9 as the access
code.  With only 100 employees we were experiencing between 20 and 30
911 false calls a month.  We switched to access code 8 about a year ago
and have had 3 since then.  

 

Jerri

From: cisco-voip-bounces at puck.nether.net [mailto:
cisco-voip-bounces at puck.nether.net
<mailto:cisco-voip-bounces at puck.nether.net> ] On Behalf Of Jonathan
Charles
Sent: Friday, March 30, 2007 7:17 AM
To: Miller, Steve
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Quick Question About 911 Policy - Please
Respond -Quick Response

 

Illinois law says that anyone visiting the site should be able to pick
up a phone (without knowing the access code) and get emergency
assistance...

To be honest, creating both patterns is  just a good idea... (do you
want to be responsible because you didn't?) 

However, I would recommend changing your access code to 7 or 8 to ensure
you don't get a lot of misdialed 911 calls...


Jonathan

On 3/29/07, Miller, Steve <MillerS at dicksteinshapiro.com> wrote:

We currently program our Call Manager to dial 911 as well as (9) 911.
Is there anything legal that forces us to do so?  We've had 100 false
911 calls over the past 3 months and I would like to restrict 911 and
force everyone to call (9) 911 using the access code as they would for
any other outside number.  Opinions?  Legal facts?  Please let me know!

 

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370 Fax (202)-330-5607
millers at dicksteinshapiro.com <mailto:millers at dicksteinshapiro.com> 

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-- 
kris seraphine 




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