[cisco-voip] Quick Question About 911 Policy - Please Respond -Quick Response

[Kris Seraphine]

We ended up switch the access code to 8 to cut down on false dials but 20 to
30 911 calls a month for only 100 users seems extreme.   Do you have anyone
using  the dial from outlook plugin?  I've had situations where a customer
deploys it and an employee configures dialing rules incorrectly causing a
bunch of 911 calls.  You may also want to do a CDR search for 911 calls and
see if the bulk of them are coming from the same source.

On 3/30/07, Jerri Robbins <jrobbins at mercurypay.com> wrote:
>
>  We were having similar problems with 911 calls with 9 as the access
> code.  With only 100 employees we were experiencing between 20 and 30 911
> false calls a month.  We switched to access code 8 about a year ago and have
> had 3 since then.
>
>
>
> *Jerri*
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Jonathan Charles
> *Sent:* Friday, March 30, 2007 7:17 AM
> *To:* Miller, Steve
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Quick Question About 911 Policy - Please
> Respond -Quick Response
>
>
>
> Illinois law says that anyone visiting the site should be able to pick up
> a phone (without knowing the access code) and get emergency assistance...
>
> To be honest, creating both patterns is  just a good idea... (do you want
> to be responsible because you didn't?)
>
> However, I would recommend changing your access code to 7 or 8 to ensure
> you don't get a lot of misdialed 911 calls...
>
>
> Jonathan
>
> On 3/29/07, *Miller, Steve* <MillerS at dicksteinshapiro.com> wrote:
>
> We currently program our Call Manager to dial 911 as well as (9) 911.  Is
> there anything legal that forces us to do so?  We've had 100 false 911 calls
> over the past 3 months and I would like to restrict 911 and force everyone
> to call (9) 911 using the access code as they would for any other outside
> number.  Opinions?  Legal facts?  Please let me know!
>
>
>
> Steve Miller
> Telecom Engineer
> Dickstein Shapiro LLP
> 1825 Eye Street NW | Washington, DC 20006
> Tel (202) 420-3370 Fax (202)-330-5607
> millers at dicksteinshapiro.com
>
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-- 
kris seraphine
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