[cisco-voip] Phones in a different device pools can't transfer toan extension setup as a IPCC pilot point

[Voll, Scott]

Sounds like a codec problem.  IPCCx only works with G711.  setup some
Xcoding resources.

 

Scott

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Duane Priebe
Sent: Monday, May 07, 2007 2:32 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Phones in a different device pools can't transfer
toan extension setup as a IPCC pilot point

 

 

I have an issue where phones that are in different device pools (except
one) are unable to dial an extension setup to be a pilot point for a
IPCC contact center queue.  They just get a pause then a busy.  Can
anyone point me in the right direction as to what I'm missing?  Thanks!

Duane 

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