[cisco-voip] IPCCX trying to display Customer name in enterprise data

[James Grace]

?
I need to modify the enterprise data with a new field to display a name base on incoming calls to the ipccx.  
ive don't this before in ver 3.5 but its not working in 4.0.5.  so far ive done the following steps 
Goto enterprise data 

Add a field  called display and give it a index number 

Then goto the layout (default) and add the field to the layout

Go down to the workflow 

And make sure the show enterprise and allow agent to edit enterprise

On the script 

After the select resource set 

I Change it to select and add the set enterprise call info step # This is where im lost #

I created a variable (string) with the name I want  "NAME"

add the connect step and also added a goto queue under the fail 

 

does anyone have a sample script for this 

 
James Grace 
 
Systems Engineer
Adcap Network Systems, Inc.
6865 Shiloh Road East, Suite 250
Alpharetta, GA 30005
 
office: 678-456-6986
direct: 678-456-6761
jgrace at adcapnet.com
www.adcapnet.com <http://www.adcapnet.com/> 
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