[cisco-voip] IPCCX trying to display Customer name in enterprisedata

[Rasim Duric]

I had the same problem during the migration from 3.5 to 4.0.5 and this
is the document that could help:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_not
e09186a00806b136d.shtml

 

Rasim Duric
Network Analyst (CCS)
University of Guelph
Guelph, N1G 2W1, ON
519-824-4120x53146
rduric at uoguelph.ca

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of James Grace
Sent: Friday, May 11, 2007 11:06 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPCCX trying to display Customer name in
enterprisedata

 

?

I need to modify the enterprise data with a new field to display a name
base on incoming calls to the ipccx.  

ive don't this before in ver 3.5 but its not working in 4.0.5.  so far
ive done the following steps 

Goto enterprise data 

Add a field  called display and give it a index number 

Then goto the layout (default) and add the field to the layout

Go down to the workflow 

And make sure the show enterprise and allow agent to edit enterprise

On the script 

After the select resource set 

I Change it to select and add the set enterprise call info step # This
is where im lost #

I created a variable (string) with the name I want  "NAME"

add the connect step and also added a goto queue under the fail 

 

does anyone have a sample script for this 

 

James Grace 

 

Systems Engineer

Adcap Network Systems, Inc.

6865 Shiloh Road East, Suite 250

Alpharetta, GA 30005

 

office: 678-456-6986

direct: 678-456-6761

jgrace at adcapnet.com

www.adcapnet.com <http://www.adcapnet.com/> 

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