[cisco-voip] Changing User Extensions and User Names in theCRSAdministration Pages

Mon May 14 23:22:17 EDT 2007

Thank you!

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370 Fax (202)-330-5607
millers at dicksteinshapiro.com <mailto:millers at dicksteinshapiro.com>  

________________________________

From: Avner Izhar [mailto:aizhar at ccbootcamp.com] 
Sent: Monday, May 14, 2007 11:04 PM
To: Miller, Steve; Voll, Scott; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Changing User Extensions and User Names in
theCRSAdministration Pages

What you need to do is to create a new user and assign that user to ICD
with the extension that was used by the old user. You can't rename a
user so it will have to be a delete and create procedure.

You should also assign the user too the correct skill or resource group
in the IPCC end.

Detailed information for this can be found at:
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_4_0/
english/administ/crs401ag.pdf

Chapter four would have what you are looking for..

Regards,
Avner Izhar, CCIE #15999(Voice)
Network Learning Inc.
www.ccbootcamp.com

________________________________

From: Miller, Steve [mailto:MillerS at DicksteinShapiro.COM]
Sent: Mon 5/14/2007 7:36 PM
To: Voll, Scott; Avner Izhar; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Changing User Extensions and User Names in
theCRSAdministration Pages [bcc][faked-from][html-rem] [mx][html-rem]

OK.  That's good.  Thank you!    But, how do you change the name of the
"resource" on the CRS server which is associated with that ICD
extension?

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370 Fax (202)-330-5607
millers at dicksteinshapiro.com <mailto:millers at dicksteinshapiro.com> 

________________________________

From: Voll, Scott [mailto:Scott.Voll at wesd.org]
Sent: Monday, May 14, 2007 6:01 PM
To: Miller, Steve; Avner Izhar; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Changing User Extensions and User Names in the
CRSAdministration Pages [bcc][faked-from][html-rem]

Yes.  Go into ccmadmin --> users --> search for user -->  assocate phone
--> you will see set as primary and ICD.  Check this box. And click
update.

Scott

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Miller, Steve
Sent: Monday, May 14, 2007 1:15 PM
To: Avner Izhar; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Changing User Extensions and User Names in the
CRSAdministration Pages [bcc][faked-from][html-rem]

What is the ICD checkbox?  In the Global Directory?

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370 Fax (202)-330-5607
millers at dicksteinshapiro.com <mailto:millers at dicksteinshapiro.com> 

________________________________

From: Avner Izhar [mailto:aizhar at ccbootcamp.com]
Sent: Monday, May 14, 2007 10:54 AM
To: Miller, Steve; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Changing User Extensions and User Names in the
CRSAdministration Pages [bcc][faked-from][html-rem]

Guess your talking ipcc here, if so it is coming from the call manager.

Users who are marked with the ICD checkbox will appear on ipcc.

Hope that helps.

Regards,

Avner Izhar, CCIE #15999(Voice)

Network Learning Inc.

www.ccbootcamp.com

________________________________

From: cisco-voip-bounces at puck.nether.net on behalf of Miller, Steve
Sent: Mon 5/14/2007 6:55 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Changing User Extensions and User Names in the
CRSAdministration Pages [bcc][faked-from][html-rem]

For some reason, I am having a hard time finding the interface that
allows name changes and extension changes for resources.  Can anyone
point me in the right direction?

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370 Fax (202)-330-5607
millers at dicksteinshapiro.com <mailto:millers at dicksteinshapiro.com>

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