[cisco-voip] 7970 running SCCP70.8-2-2SR2S resets on CCM 5.0.4.2000-1

[Paul Choi]

There wasn't a bug ID. The client was using CCM 3.3
and  the firmware was quite dated so I just went off
of a colleague's recommendations to update the
firmware.

HTH!
Paul

--- Candace Holman <holman at post.harvard.edu> wrote:

> Even better! (although loading a new firmware image
> the same week it was
> posted can give you mixed results....)
> 
> Was there a bug id?
> 
> On 5/25/07, Paul Choi <asobihoudai at yahoo.com> wrote:
> >
> > Candace,
> >
> > Interesting. I'll have to keep your fix in mind
> the
> > next time I run into this issue since I just
> upgraded
> > the customer's phone's firmware and the issue was
> > resolved.
> >
> > Paul
> >
> >
> > --- Candace Holman <holman at post.harvard.edu>
> wrote:
> >
> > > We saw this happening a number of times and
> found it
> > > was coincident with a
> > > DHCP lease expiration period.  Running Ethereal
> > > traces on the phones
> > > confirmed that it reset after a DHCP
> interaction,
> > > and hard coding the IP
> > > address was the workaround.  You could try that
> > > while waiting for a solution
> > > or better explanation.
> > >
> > > You could also try moving the phone or switch
> port
> > > to another network to see
> > > the behavior is specific to an underprovisioned
> > > network.
> > >
> > >
> > > > Hi, i have one CCM 5.0.4.2000-1  and there is
> an
> > > 7970 which sometimes
> > > > resets several times a day!!
> > > > CCM is on a gigabit port of a WS-C2950T-24 and
> the
> > > phones on the same
> > > > switch fast ethernet.
> > > > The phone also sometimes gets registered on
> the
> > > SRST which is on the
> > > > same site. it gets unregistered at the same
> moment
> > > and gets registered
> > > > back to the CCM.
> > > > It gets power seperately from a power cube
> (2950
> > > has no POE)
> > > > Even if it gets registered on the SRST and
> back
> > > there is no reason for a
> > > > full reset.
> > > > Because it has one 7914, it is very noticeable
> > > since all lights start
> > > > blinking!
> > > >
> > > > I took a trace from CCM service but nothing
> came
> > > out.
> > > > What are most common reasons for reset of a
> phone?
> > > > An other 7970 with 7914 also does the same.
> The
> > > customer has not noticed
> > > > if other phones do the same thing but those
> 7970
> > > do it for sure.
> > > > Could 7914 be the problem?
> > > > 7914 has S00105000200  image.
> > > >
> > > > Thanks
> > > > Anthony
> > > >
> > > >
> _______________________________________________
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> > > cisco-voip at puck.nether.net
> > >
> https://puck.nether.net/mailman/listinfo/cisco-voip
> > >
> >
> >
> >
> >
> >
>
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