[cisco-voip] Hunt Groups and DND

[Nick Griffin]

Any other thoughts of suggestions? Thanks

Nick Griffin

On 5/25/07, Voll, Scott <Scott.Voll at wesd.org> wrote:
>
> IPCCx.
>
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Justin
> Steinberg
> Sent: Thursday, May 24, 2007 3:49 PM
> To: Nick Griffin
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Hunt Groups and DND
>
> This exact feature is in 4.2 or 6.0.
>
> You can hack it in 4.1 or 5.1 by using extension mobility and have
> their user device profile add a second line that is the hunt group
> member.
>
> Others may have different approaches...
>
>
>
> On 5/24/07, Nick Griffin <nick.jon.griffin at gmail.com> wrote:
> > I have a 5.1 install coming up in the near future. On the customers
> existing
> > system they currently use sequential hunt groups in combination with
> DND.
> > Their goal is to route customer calls to reps ASAP, the do not disturb
> > feature keeps the customers wait short by not routing the call to the
> hunt
> > group member while that member is in DND mode. Does anyone know of a
> similar
> > solution that could be accomplish on CCM5.1? I'm thinking Extension
> Mobility
> > with 1 button login, but that seems to take to long with the reset.
> They
> > essentially need to be able to "log out" of a hunt group. Looking for
> any
> > suggestions.
> >
> >  Regards,
> >
> > Nick Griffin
> >
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> >
> >
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