[cisco-voip] Hunt Groups and DND

[Voll, Scott]

IPCCx.


-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Justin
Steinberg
Sent: Thursday, May 24, 2007 3:49 PM
To: Nick Griffin
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Hunt Groups and DND

This exact feature is in 4.2 or 6.0.

You can hack it in 4.1 or 5.1 by using extension mobility and have
their user device profile add a second line that is the hunt group
member.

Others may have different approaches...



On 5/24/07, Nick Griffin <nick.jon.griffin at gmail.com> wrote:
> I have a 5.1 install coming up in the near future. On the customers
existing
> system they currently use sequential hunt groups in combination with
DND.
> Their goal is to route customer calls to reps ASAP, the do not disturb
> feature keeps the customers wait short by not routing the call to the
hunt
> group member while that member is in DND mode. Does anyone know of a
similar
> solution that could be accomplish on CCM5.1? I'm thinking Extension
Mobility
> with 1 button login, but that seems to take to long with the reset.
They
> essentially need to be able to "log out" of a hunt group. Looking for
any
> suggestions.
>
>  Regards,
>
> Nick Griffin
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip