[cisco-voip] Hunt Groups and DND

[Justin Steinberg]

This exact feature is in 4.2 or 6.0.

You can hack it in 4.1 or 5.1 by using extension mobility and have
their user device profile add a second line that is the hunt group
member.

Others may have different approaches...



On 5/24/07, Nick Griffin <nick.jon.griffin at gmail.com> wrote:
> I have a 5.1 install coming up in the near future. On the customers existing
> system they currently use sequential hunt groups in combination with DND.
> Their goal is to route customer calls to reps ASAP, the do not disturb
> feature keeps the customers wait short by not routing the call to the hunt
> group member while that member is in DND mode. Does anyone know of a similar
> solution that could be accomplish on CCM5.1? I'm thinking Extension Mobility
> with 1 button login, but that seems to take to long with the reset. They
> essentially need to be able to "log out" of a hunt group. Looking for any
> suggestions.
>
>  Regards,
>
> Nick Griffin
>
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