[cisco-voip] Enterprise Contact Center

Tue May 29 17:04:42 EDT 2007

Do these integrate with Call Mgr or require their own PBX to run?

"Philip Walenta" <pwalenta at wi.rr.com> 
05/29/2007 04:42 PM

To
<CarlosOrtiz at bayviewfinancial.com>
cc

Subject
RE: [cisco-voip] Enterprise Contact Center

You can try Interactive Intelligence (www.inin.com I think).  You can also 
check out Symposium from Nortel, and Genesys from Avaya.

From: cisco-voip-bounces at puck.nether.net 
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of 
CarlosOrtiz at bayviewfinancial.com
Sent: Tuesday, May 29, 2007 3:05 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Enterprise Contact Center

Anyone have any suggestions for a an Enterprise Contact Center besides 
IPCC.  I would actually like to compare features and functionality with 
IPCC Enterprise. 

Carlos
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