[cisco-voip] Multiple callcenters on IPCC4.0(4)

[Ruttman, Pete G.]

I was wondering if it was possible to house two distinct callcenters on
a single IPCC 4.0(4) solution.  We would like to create a design that
would have each call center segregated as much as possible.  We already
are segregating the centers with different apps, scripts and queues as
well as skills.  The area where we are still seeing everything overlap
is with the recordings.  How do we make sure that callcenter 1's
supervisor doesn't see the recordings for callcenter 2's agents.  Also,
from the server perspective all of our recordings end up C:\Program
Files\Cisco\Desktop_Audio and we would want to separate those so it
hides them from the call center they do not belong to.

Has anyone accomplished this?

Pete Ruttman
Foley & Lardner, LLP

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