[cisco-voip] Nortel vs Cisco (live keypad feature)

[Vance Shipley]

On Wed, Oct 31, 2007 at 09:48:17PM -0400, Jason Aarons (US) quoted a 
manager moving from Nortel Option 61c to Cisco CallManager 5.1.2:
}
}  "One major loss from a user standpoint has been that the keypad is not
}  live. In the Nortel system you could enter another phone extension 5846
}  and it would just dial without any additional effort, therefore calling
}  my extension. Each user has one extra step for every call they make by
}  pressing Dial softkey in Cisco. I am surprised that Cisco can not
}  program the same defaults." -customer

This is a valid comment.  The benefit of the compose and send mode of
course is that you can edit.  When you use the traditional dialtone
first method if you make a mistake you must hang up and start again.
With an good digital set you can place a call either way.  If you 
start by pressing a directory appearance button you will hear dialtone 
and digits are processed as they are entered (stimulus mode).  If you
start by dialing digits, without first selecting a directory appearance
button, you will see your digits displayed on the screen and they can
be edited by backspacing.  When the destination digits are complete a
directory appearance button is selected and the dialed digits sent
(enbloc mode).

In any event whether it is a VoIP phone or traditional digital PBX to
avoid the extra step of selecting a directory appearance you need to
pick up the handset and have the set configured to autoselect an
appearance when the handset is lifted.

	-Vance