[cisco-voip] Nortel vs Cisco (live keypad feature)

[Carter, Bill]

I still get asked to setup the phones so they can place a call without
1st dialing 9. 

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Vance Shipley
Sent: Friday, November 02, 2007 8:46 AM
To: Jason Aarons (US)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Nortel vs Cisco (live keypad feature)

On Wed, Oct 31, 2007 at 09:48:17PM -0400, Jason Aarons (US) quoted a
manager moving from Nortel Option 61c to Cisco CallManager 5.1.2:
}
}  "One major loss from a user standpoint has been that the keypad is
not }  live. In the Nortel system you could enter another phone
extension 5846 }  and it would just dial without any additional effort,
therefore calling }  my extension. Each user has one extra step for
every call they make by }  pressing Dial softkey in Cisco. I am
surprised that Cisco can not }  program the same defaults." -customer

This is a valid comment.  The benefit of the compose and send mode of
course is that you can edit.  When you use the traditional dialtone
first method if you make a mistake you must hang up and start again.
With an good digital set you can place a call either way.  If you start
by pressing a directory appearance button you will hear dialtone and
digits are processed as they are entered (stimulus mode).  If you start
by dialing digits, without first selecting a directory appearance
button, you will see your digits displayed on the screen and they can be
edited by backspacing.  When the destination digits are complete a
directory appearance button is selected and the dialed digits sent
(enbloc mode).

In any event whether it is a VoIP phone or traditional digital PBX to
avoid the extra step of selecting a directory appearance you need to
pick up the handset and have the set configured to autoselect an
appearance when the handset is lifted.

	-Vance
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