[cisco-voip] rtmt error on ccm 4.1.3

[gokhan senol]

Hello guys

on ccm 4.1.3  I got the error below when I try to open RTMT

access forbidden the RTMT application can not be used by this username and password (insuffcicient privileges)
 
i am sure username and password are correct.
But what i did before is that i made a connection to CCM via Remote desktop and then i run RTMT . And i logged off from the CCM
when i re-logined to CCM , RTMT wasnt on the screen because i had forgetten last time and connected via mstsc not mstsc /console
And tried to run rtmt again but this time i get the error above.
I restarted the machine but it is still the same.
I also adde taskmanager screenshot/ there is CSRSS.exe cpqteam.exe and sql and explorer.  on taskmanager processes.

what do you suggest me?
thanks

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