[cisco-voip] Tracking Down 911 Calls

[Jason Aarons (US)]

In CallManager 4.1, I had a SQL/ASP guru write a web page that showed
911 calls, also you could have a stored procedure send you emails ,etc.
None of this is Cisco supported, but solved our problems.  

 

Billing products like InforTel can also alert on 911 calls based on CDR
logs file, and IPSession has a solution for alerting on 911 calls, as
well as CER.

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Terry McGhee
Sent: Monday, November 05, 2007 10:16 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Tracking Down 911 Calls

 

Over the past 90 days one of our CCM installation sites has generated
more than 15 unintended 911 calls.  (TAC call initiated and their
studying it)

 

In discussing this situation with the 911 call center their previous
historical experience in similar situations indicates that our cause is
probably a procedural/configuration problem rather than prank calls. For
example, we dial "9" for outside calls, and our geographic location is
adjacent to an area code that begins with 91X.

However, the installation is in a middle school and the principal
believes these are prank calls.

 

My question is, what tools are available to help us determine exactly
what's going on here.  The number the 911 call center gets is always the
same main pilot number at the front switchboard.  We have confirmed that
on one occasion, this did happen at the front switchboard but, there are
at least 14 more instances when we know that particular phone did NOT
make a 911 call.

 

 

 

Terry
R. Terry McGhee
Director of Technology, Halifax County Public Schools
Halifax VA 24558
tmcghee at halifax.k12.va.us
434-572-5119 Office
434-222-8636 Mobile

"It is no use saying, 'We are doing our best.' You have got to succeed
in doing what is necessary." -- Winston Churchill 

 




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