[cisco-voip] cdr reporting

[James Grace]

?
For some reason im not able to run reports for client matter code greater than a month. the data is disappearing.  
I found the below error in event viewer, not sure if this has something to do with it.
 
Error: kErrorCDRFilesBackingUp - CDR flat files are backing up. More than 200 files exist in one of CDR, CMR or BAD directories.

App ID: Cisco Database Layer Monitor

Cluster ID: StandAloneCluster

Node ID: 10.90.10.5

Explanation: CDR flat files are not being removed. On the primary CDR server, verify that the InsertCDR service is running and properly configured. On a server not the primary, verify that the location for collecting CDR files is accessible via the network.

Recommended Action: Set trace for InsertCDR service to detailed and look for errors in the trace. Check enterprise CDR parameters for accuracy.. 

 
James Grace 
 
Systems Engineer
Adcap Network Systems, Inc.
6865 Shiloh Road East, Suite 250
Alpharetta, GA 30005
 
office: 678-456-6986
direct: 678-456-6761
jgrace at adcapnet.com
www.adcapnet.com <http://www.adcapnet.com/> 
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