[cisco-voip] ipcc express queueing question
Matthew Saskin
matt at saskin.net
Wed Nov 7 08:56:48 EST 2007
A quick question for everyone - is it possible to queue a call (or place
it on hold, etc.) while in the background ringing out to an extension or
hunt pilot, and then connect the incoming call with the outbound call to
the extension/hunt pilot?
Thus far I've got the initial contact being placed on hold, am
originating a call to a hunt pilot, as soon as that outbound call is
picked up I'm terminating it, then redirecting the original contact
towards the extension that picked up the "warning" call...ideally I'd
like to do away with that last step.
Suggestions?
-matt
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