[cisco-voip] ipcc express queueing question

[Ed Leatherman]

Matthew,

It sounds like what you want to do is like a consultative transfer? I would
try using the consult transfer step in your script and see if that will
accomplish what you are looking to do.

Ed

On 11/7/07, Matthew Saskin <matt at saskin.net> wrote:
>
> A quick question for everyone - is it possible to queue a call (or place
> it on hold, etc.) while in the background ringing out to an extension or
> hunt pilot, and then connect the incoming call with the outbound call to
> the extension/hunt pilot?
>
> Thus far I've got the initial contact being placed on hold, am
> originating a call to a hunt pilot, as soon as that outbound call is
> picked up I'm terminating it, then redirecting the original contact
> towards the extension that picked up the "warning" call...ideally I'd
> like to do away with that last step.
>
> Suggestions?
>
> -matt
>
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-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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