[cisco-voip] Unity Express AA

[Steve G]

Manoj,
     This would be rather simple to accomplish.  The problem is you dont
have experience with CUE scripting which is not rather simple if you have no
experience with it.  Does anyone know of a tutorial that Manoj could see?

Also, to my knowledge you can not "dial your party's extension at any time"
you must say something like "if you know your party's extension press #"
which will then take the caller to another prompt saying "Dial your partys
extension."


On 11/7/07, Manoj Kalpage <manoj.kalpage at gmail.com> wrote:
>
> Hi Jonathan,
> I could not get it work.. I contacted Cisco TAC but their reply was
> TAC doe not support for CUE editor and suggest me to use night-bell
> function. attached is the call flow I would like to configure. Any
> suggest?
>
> Thanks,
> Manoj
>
> On 11/6/07, Jonathan Charles <jonvoip at gmail.com> wrote:
> > It is pretty straight forward... just drag steps on the left into the
> > pane on the right...
> >
> >
> > J
> >
> > On 11/5/07, Manoj Kalpage <manoj.kalpage at gmail.com> wrote:
> > > Thank Jonathan, I will try it with CUE editor tomorrow and let you
> know.
> > >
> > >
> > > On 11/6/07, Jonathan Charles <jonvoip at gmail.com> wrote:
> > > > OK, the PLAR is fine, but it needs to match a dial-peer...
> > > >
> > > > You need a SIP dial-peer that points to 2000 and goes to the CUE.
> > > >
> > > >
> > > > J
> > > >
> > > > On 11/5/07, Manoj Kalpage <manoj.kalpage at gmail.com> wrote:
> > > > > I tried it with voice-port as bellow and confirmed it's route to
> VM
> > > > > but not sure this is the right way
> > > > >
> > > > > voice-port 0/0/0
> > > > > connection plar 2000
> > > > >
> > > > > voice-port 0/0/1
> > > > > connection plar 2000
> > > > >
> > > > >
> > > > > On 11/6/07, Jonathan Charles <jonvoip at gmail.com> wrote:
> > > > > > Yep.
> > > > > >
> > > > > > But you need to set the 2000 as an AA pilot somewhere... and it
> > > > > > depends a lot on your CUE version.
> > > > > >
> > > > > >
> > > > > > J
> > > > > >
> > > > > > On 11/5/07, Manoj Kalpage <manoj.kalpage at gmail.com> wrote:
> > > > > > > Thanks again and sorry for asking many questions. does this
> work  for
> > > > > > > route all calls to voicemail ?
> > > > > > >
> > > > > > > my VM number is 2000.
> > > > > > >
> > > > > > > ephone-dn  1  dual-line
> > > > > > >  number 2222 secondary 3332222
> > > > > > >  pickup-group 22
> > > > > > >  label General
> > > > > > >  call-forward all 2000
> > > > > > >  no huntstop
> > > > > > >
> > > > > > >
> > > > > > > On 11/6/07, Jonathan Charles <jonvoip at gmail.com> wrote:
> > > > > > > > Just route all calls to the AA and let the CUE do the TOD
> routing (if
> > > > > > > > it is 'in hours' then send it back to the CME).
> > > > > > > >
> > > > > > > >
> > > > > > > > J
> > > > > > > >
> > > > > > > > On 11/5/07, Manoj Kalpage <manoj.kalpage at gmail.com> wrote:
> > > > > > > > > Jonathan,
> > > > > > > > > Thank you for the reply.. How can I tell CME to reach to
> AA only for
> > > > > > > > > off hours. Does this part need to be done on CME?
> > > > > > > > >
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > On 11/6/07, Jonathan Charles <jonvoip at gmail.com> wrote:
> > > > > > > > > > Yes, easily.
> > > > > > > > > >
> > > > > > > > > > Download and install the CUE Editor from Cisco... load
> the AA script
> > > > > > > > > > and modify it... it is pretty basic, no ACD or
> anything...
> > > > > > > > > >
> > > > > > > > > > But you can easily do Time of Day routing and menus...
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > > Jonathan
> > > > > > > > > >
> > > > > > > > > > On 11/5/07, Manoj Kalpage <manoj.kalpage at gmail.com>
> wrote:
> > > > > > > > > > > Hi All,
> > > > > > > > > > > One of our client need Unity AA activate only for off
> hours and
> > > > > > > > > > > holidays. Normal business hours it just ring general
> number and off
> > > > > > > > > > > hours hit to AA and greet as bellow.
> > > > > > > > > > >
> > > > > > > > > > > " You have reached ....... company if you know your
> parties extension,
> > > > > > > > > > > you may dial it any time.
> > > > > > > > > > > To access the company directory press "1"
> > > > > > > > > > > To obtain fax information press "9"
> > > > > > > > > > > To be transferred to an operator press "0" or leave
> message in the
> > > > > > > > > > > general mail box"
> > > > > > > > > > >
> > > > > > > > > > > is this possible with UE? I would greatly appreciate
> any information
> > > > > > > > > > > how to configure this.
> > > > > > > > > > >
> > > > > > > > > > > Thanks,
> > > > > > > > > > > MK
> > > > > > > > > > > _______________________________________________
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> > > > > > > > > > >
> > > > > > > > > >
> > > > > > > > >
> > > > > > > >
> > > > > > >
> > > > > >
> > > > >
> > > >
> > >
> >
>
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