[cisco-voip] forwarded CTI RP name not showing up on AC

[Steve G]

Well, just in case anyone is interested.  I found a solution for this.
Credit to a coworker of mine for having run into this before.

Since I had a CTI RP setup for each store already, all I had to do was
create a speed dial in AC with the DN and Name of the CTI RP.  When the CTI
RP forwarded the call to the AC then AC would recognize it as a speed dial
and display the name of the speed dial.  So, it's like the address book in
your cell phone.  if you don't have someone programmed into your cell phone
it will just show you the number, but if you have their info programmed into
you cell phones address book, then you will see their name.


On 11/7/07, Steve G <smgustafson at gmail.com> wrote:
>
> OK, here it goes.  I have 4 stores on a campus network with one
> receptionist that answers calls to the main number of all 4 stores.  She is
> a busy lady.  She wanted to know who the customer was calling for before she
> answered the phone, so I sent the call to a CTI RP first and entered the
> name of the store in the display of the CTI RP.  I then found out that I had
> to change a service parameter (something like display CTI forwarded
> name...or something like that).  So now the forwarded name shows up on the
> phone just fine, but the name does not show up on the AC screen.  Since she
> hardly ever looks at her phone anymore, this is an inconvenience.
>
> So, anyone out there know how to get the forwarded name to show up on AC?
>
> Thanks,
> Steve
>
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