[cisco-voip] forwarded CTI RP name not showing up on AC

[Steve G]

OK, here it goes.  I have 4 stores on a campus network with one receptionist
that answers calls to the main number of all 4 stores.  She is a busy lady.
She wanted to know who the customer was calling for before she answered the
phone, so I sent the call to a CTI RP first and entered the name of the
store in the display of the CTI RP.  I then found out that I had to change a
service parameter (something like display CTI forwarded name...or something
like that).  So now the forwarded name shows up on the phone just fine, but
the name does not show up on the AC screen.  Since she hardly ever looks at
her phone anymore, this is an inconvenience.

So, anyone out there know how to get the forwarded name to show up on AC?

Thanks,
Steve
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