[cisco-voip] CCM 5-1 Attendant Console

[Turpin, Mark]

Depending on what stage of the transfer you're in you either need to
scroll back to the call that is to be transferred or if in consult
transfer you need to scroll to the destination party and finish the
transfer...

 

-mark

 

 

 

--

Mark Turpin
Senior Consultant - Unified Communications
Calence, LLC
IP Phone: 314.656.2315
Mobile: 314.660.5800

www.calence.com
2005 Cisco Global Channel Partner of the Year - US/Canada

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From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons
(US)
Sent: Wednesday, November 07, 2007 2:11 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] CCM 5-1 Attendant Console

 

The receptionist has a 7960 with six lines in a AC Pilot Point (Circular
hunt, Busy Trigger =1). Shewants to deal with Line 1 before having to
answering Line 2 as a receptionist.  However, the softkeys change to
show Answer for Line2 and she is forced to Answer Line2 then go back to
completing the Transfer for Line1 using the phone. 

 

Good news if she uses the Attendant Console she has no problems, but she
wants to use the phone instead of the AC software.

 

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