[cisco-voip] IVR

[Louis Marascio (lmarasci)]

James,
 
You could use the CUAE to build an application that would do this. CUAE
can perform all of the redirection and act as the IVR if you so choose.
 
http://www.cisco.com/web/developer/cuae/index.html
 
Louis
 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of James Talbot
Sent: Thursday, November 08, 2007 8:50 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IVR


I need to work out how i can send certain inbound call to an IVR
systems.  The incoming calls from the PSTN arrive on a MGCP gateway.
Certain departments within the firm require the calls to be directed to
an IVR to informed the caller that they are recorded.  Other departments
do not want this feature and would like the call to go straight through.
Version of CM is 5.1

Anyone know the best way this could be achieved. 

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