[cisco-voip] IVR

[Matthew Saskin]

Alternate option (although somewhat painful) would be to intercept the 
inbound calls (via a translation pattern or otherwise), point them at a 
CTI route point going to the IVR, then proceed to run the calls as normal.

Or, run the gateway as H.323, and make the call routing decision right 
on the gateway.

Or, run the gateway as H.323, use the B-ACD TCL script (or similar) to 
do the prompting right on the gateway, then proceed to route the call.

lots of options....

-matt

Louis Marascio (lmarasci) wrote:
> James,
>  
> You could use the CUAE to build an application that would do this. CUAE 
> can perform all of the redirection and act as the IVR if you so choose.
>  
> http://www.cisco.com/web/developer/cuae/index.html
>  
> Louis
>  
> 
> ------------------------------------------------------------------------
> *From:* cisco-voip-bounces at puck.nether.net 
> [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of *James Talbot
> *Sent:* Thursday, November 08, 2007 8:50 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] IVR
> 
> I need to work out how i can send certain inbound call to an IVR 
> systems.  The incoming calls from the PSTN arrive on a MGCP gateway.  
> Certain departments within the firm require the calls to be directed to 
> an IVR to informed the caller that they are recorded.  Other departments 
> do not want this feature and would like the call to go straight 
> through.  Version of CM is 5.1
> 
> Anyone know the best way this could be achieved.
> 
> 
> ------------------------------------------------------------------------
> 
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