[cisco-voip] IVR

[Scott Voll]

maybe I'm not getting it but I see to options:

if Unity direct to call handler --> play message --> transfer to phone

or UCCx play message redirect call to phone.

Scott

On Nov 8, 2007 6:49 AM, James Talbot <james_talbot80 at hotmail.com> wrote:
> I need to work out how i can send certain inbound call to an IVR systems.
> The incoming calls from the PSTN arrive on a MGCP gateway.  Certain
> departments within the firm require the calls to be directed to an IVR to
> informed the caller that they are recorded.  Other departments do not want
> this feature and would like the call to go straight through.  Version of CM
> is 5.1
>
> Anyone know the best way this could be achieved.
>
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