[cisco-voip] 3rd Party Call Center Solutions?

[Scott Voll]

I believe Arc also has a call center type solution.

Scott

On Nov 8, 2007 7:11 AM, Matthew Saskin <matt at saskin.net> wrote:
> Interactive Intelligence (i3) makes a SIP-based contact center product
> that can be made to work with CallManager.  I've also had pretty good
> luck using Asterisk's scripting/queuing abilities and tying it to
> CallManager.
>
> -matt
>
> Weigand, John V. wrote:
> >
> >
> > Litigation Management
> >
> >
> >
> > Serious Medicine for the Defense (R) <http://www.medicineforthedefense.com/>
> >
> >
> >
> >
> > I hate to even be asking this question… We've been preparing to put
> > together a small call center, starting with maybe around 10-30 agents.
> > We had been planning all along on going with UCCX, working on the
> > certification for it, already met with our Cisco rep to plan out the
> > implementation, etc. Now we've been ordered by management to look into
> > "other solutions". Looking around, I'm not even seeing any other systems
> > that even mention any type of integration with Callmanager (we're
> > running 5.1). Do any of you know of any, or have you worked with any?
> > Any horror stories, or any solutions you've had good luck with?
> >
> >
> >
> > As always, thanks in advance!
> >
> >
> >       *John V. Weigand*
> > Help Desk Support
> >
> > Litigation Management, Inc.
> > 300 Allen-Bradley Drive
> > Suite 200
> > Mayfield Heights, OH 44124
> >
> >
> >
> >
> >
> >
> > Tel:
> > Fax: 440-484-2020
> > Cell:
> > email: <mailto:jvw at medicineforthedefense.com>
> > <mailto:jvw at medicineforthedefense.com>
> > <mailto:jvw at medicineforthedefense.com>
> > <mailto:jvw at medicineforthedefense.com>
> > <mailto:jvw at medicineforthedefense.com>
> > <mailto:jvw at medicineforthedefense.com>
> > <mailto:jvw at medicineforthedefense.com>
> > <mailto:jvw at medicineforthedefense.com>
> > <mailto:jvw at medicineforthedefense.com>
> > <mailto:jvw at medicineforthedefense.com>
> > <mailto:jvw at medicineforthedefense.com>
> > <mailto:jvw at medicineforthedefense.com>
> > <mailto:jvw at medicineforthedefense.com>
> > <mailto:jvw at medicineforthedefense.com>
> > <mailto:jvw at medicineforthedefense.com>
> > <mailto:jvw at medicineforthedefense.com>
> > <mailto:jvw at medicineforthedefense.com>
> > <mailto:jvw at medicineforthedefense.com>
> > <mailto:jvw at medicineforthedefense.com>
> > <mailto:jvw at medicineforthedefense.com>
> > <mailto:jvw at medicineforthedefense.com>
> > <mailto:jvw at medicineforthedefense.com>
> > <mailto:jvw at medicineforthedefense.com>
> > <mailto:jvw at medicineforthedefense.com>
> > <mailto:jvw at medicineforthedefense.com>
> > <mailto:jvw at medicineforthedefense.com>jvw at medicineforthedefense.com
> > <mailto:jvw at medicineforthedefense.com>
> >
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