[cisco-voip] 3rd Party Call Center Solutions?

[Matthew Saskin]

Interactive Intelligence (i3) makes a SIP-based contact center product 
that can be made to work with CallManager.  I've also had pretty good 
luck using Asterisk's scripting/queuing abilities and tying it to 
CallManager.

-matt

Weigand, John V. wrote:
> 	
> 
> Litigation Management
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> 	
> 
> Serious Medicine for the Defense ® <http://www.medicineforthedefense.com/>
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> 
> I hate to even be asking this question… We’ve been preparing to put 
> together a small call center, starting with maybe around 10-30 agents. 
> We had been planning all along on going with UCCX, working on the 
> certification for it, already met with our Cisco rep to plan out the 
> implementation, etc. Now we’ve been ordered by management to look into 
> “other solutions”. Looking around, I’m not even seeing any other systems 
> that even mention any type of integration with Callmanager (we’re 
> running 5.1). Do any of you know of any, or have you worked with any? 
> Any horror stories, or any solutions you’ve had good luck with?
> 
>  
> 
> As always, thanks in advance!
> 
> 
> 	*John V. Weigand*
> Help Desk Support
> 
> Litigation Management, Inc.
> 300 Allen-Bradley Drive
> Suite 200
> Mayfield Heights, OH 44124
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> Tel:
> Fax: 440-484-2020
> Cell:
> email: <mailto:jvw at medicineforthedefense.com> 
> <mailto:jvw at medicineforthedefense.com> 
> <mailto:jvw at medicineforthedefense.com> 
> <mailto:jvw at medicineforthedefense.com> 
> <mailto:jvw at medicineforthedefense.com> 
> <mailto:jvw at medicineforthedefense.com> 
> <mailto:jvw at medicineforthedefense.com> 
> <mailto:jvw at medicineforthedefense.com> 
> <mailto:jvw at medicineforthedefense.com> 
> <mailto:jvw at medicineforthedefense.com> 
> <mailto:jvw at medicineforthedefense.com> 
> <mailto:jvw at medicineforthedefense.com> 
> <mailto:jvw at medicineforthedefense.com> 
> <mailto:jvw at medicineforthedefense.com> 
> <mailto:jvw at medicineforthedefense.com> 
> <mailto:jvw at medicineforthedefense.com> 
> <mailto:jvw at medicineforthedefense.com> 
> <mailto:jvw at medicineforthedefense.com> 
> <mailto:jvw at medicineforthedefense.com> 
> <mailto:jvw at medicineforthedefense.com> 
> <mailto:jvw at medicineforthedefense.com> 
> <mailto:jvw at medicineforthedefense.com> 
> <mailto:jvw at medicineforthedefense.com> 
> <mailto:jvw at medicineforthedefense.com> 
> <mailto:jvw at medicineforthedefense.com> 
> <mailto:jvw at medicineforthedefense.com>jvw at medicineforthedefense.com 
> <mailto:jvw at medicineforthedefense.com>
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