[cisco-voip] 3rd Party Call Center Solutions?

[Weigand, John V.]

Serious Medicine for the Defense R 

I hate to even be asking this question... We've been preparing to put
together a small call center, starting with maybe around 10-30 agents.
We had been planning all along on going with UCCX, working on the
certification for it, already met with our Cisco rep to plan out the
implementation, etc. Now we've been ordered by management to look into
"other solutions". Looking around, I'm not even seeing any other systems
that even mention any type of integration with Callmanager (we're
running 5.1). Do any of you know of any, or have you worked with any?
Any horror stories, or any solutions you've had good luck with?

 

As always, thanks in advance!


John V. Weigand
Help Desk Support

Litigation Management, Inc.
300 Allen-Bradley Drive
Suite 200
Mayfield Heights, OH 44124





Tel: 
Fax: 440-484-2020
Cell: 
email: jvw at medicineforthedefense.com 




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