[cisco-voip] Cisco TSP Error (ARC Install)

[Baumgartner, Matthew]

Hi All,

 

I am currently deploying ARC and am having some issues controlling the
CTI Ports. As a result of these issues the ARC Connect Server will not
start.

 

I have a TAPI user created in CallManager (4.2(3)sr2b) that is
associated with the various CTI Route Points, CTI Ports and Phones that
ARC requires.

As suggested by ARC I downloaded the TAPI Phone Dialer from JulMar and
have preformed testing with this tool and have removed ARC from the
equation.

 

The TAPI Phone Dialer is able to control the CTI Route Points and Phones
to make calls however it can't seem to control the CTI Ports.

 

It fails with the following error  - "lineOpen (0x8000004b) Resource
Unavailable"

 

I have attached the trace file from the TSP (version 4.2(0.5)ES03)

 

The following has already been tried;

 

*	Create new TAPI user
*	Create new CTI Ports
*	Restart CTI Service
*	Reinstall TSP and associated wave drivers
*	Installed TSP and Phone Dialer on different PC

 

Any suggestions will be greatly appreciated.

 

Kind Regards,

Matt Baumgartner
Senior Technical Consultant 
Communication Services 
CCIE #14535 Voice

Getronics Australia Pty Limited 
Getronics combines the service capabilities of the original Dutch
company with those of Wang Global, acquired in 1999, and of the Olivetti
systems and services division. We are ranked second worldwide in network
and desktop outsourcing and fourth in network consulting and integration
(Source: IDC 2002-2003).

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Australia 
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Email: matthew.baumgartner at getronics.com

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