[cisco-voip] Call Manager MWI operation questions

[Aman Chugh]

You can unicast the traces and with calling MWI and called extension numbers
with a time stamp ,ccm version and unity version to me, I will try goving
over these for you and let you know if I find some thing abnormal for in
them

Aman


On 11/13/07, Erick Bergquist <erickbee at gmail.com> wrote:
>
> Hello,
>
> Does anyone know details of how Call Manager handles a request to turn
> MWI Off from Unity?
>
> I have a situation where the client is using Time Of Day routing, and
> we have 2 Voicemail ports reserved for MWI dial out. The Calling
> Search Space just on these 2 voice mail ports does not include the
> time of day partitions.
>
> However, we have MWI fail now and then. I was able to capture a
> failure in the CCM Detailed traces today.
>
> What I am seeing, is the call from the unity to the MWI OFF DN with
> the correct Search Space (pss) in the trace.  The traces show the
> phones extension calling the MWI Off DN, then after that entry I see a
> blank calling party Number calling voicemail with the wrong search
> space that includes the time of day partition. Then below that it
> tries to set MWI for the DN in the time of day partition instead of
> the partiton the MWI CSS is set for on the voice mail port. I do not
> understand how the other partition is coming into play when the
> voicemail port CSS does not have it in it's search space.
>
> So, I am thinking that a search space needs to be adjusted somewhere
> else but the phones need the search space that includes the time of
> day partition.
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