[cisco-voip] Unity not answering external calls

[dschulz]

 Just an added suggestion.... Once you doing this, you can check the port
activity using the Port Monitor in the Tools Depot.  HTH,


Dave Schulz
dschulz at skyline-ats.com
 

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Erick Bergquist
Sent: Tuesday, November 20, 2007 9:24 AM
To: Ian du Preez
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity not answering external calls

Are internal calls and external calls using the same ports in Unity?
I haven't seen that before, but if Unity is picking up for internal calls
and not external calls on the same port that is odd especially when Call
Viewer is seeing a call from the outside?

What version Unity TSP?  I would try to restart Unity via system tray icon
and if that doesn't do it, try to reboot the server.  If you have time, try
to adjust your VM Port hunt list and see if higher ports answer external
calls to see if you can find ports that may not be acting right.


On Nov 20, 2007 8:13 AM, Ian du Preez <iandupreez at gmail.com> wrote:
> Hi
>
> I have Unity 4.2 and CM 4.1(3a).
> FWB and FWNA for internal calls work ok.
> But for externall call it just keeps on ringing, and on the IP phone 
> it looks like a normal call going to VM.
> I checked the Call Viewer utill and for these externall call the 
> calling number field is empty.
> The dialed number and forwarding station fields are correct.
> So it looks like the calls go to Unity but there is just no calling
number.
> This is for one of the SRST sites, using a H323 GW.
> The GW is configured like all the other sites.
> Have changed the inbound callon the GW to forward all digets, but 
> still ot working.
>
> Any ideas as to where to look next anyone ?
>
> Thanks
> Ian
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> cisco-voip at puck.nether.net
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