[cisco-voip] Unity not answering external calls

[Erick Bergquist]

Are internal calls and external calls using the same ports in Unity?
I haven't seen that before, but if Unity is picking up for internal
calls and not external calls on the same port that is odd especially
when Call Viewer is seeing a call from the outside?

What version Unity TSP?  I would try to restart Unity via system tray
icon and if that doesn't do it, try to reboot the server.  If you have
time, try to adjust your VM Port hunt list and see if higher ports
answer external calls to see if you can find ports that may not be
acting right.


On Nov 20, 2007 8:13 AM, Ian du Preez <iandupreez at gmail.com> wrote:
> Hi
>
> I have Unity 4.2 and CM 4.1(3a).
> FWB and FWNA for internal calls work ok.
> But for externall call it just keeps on ringing, and on the IP phone it
> looks like a normal call going to VM.
> I checked the Call Viewer utill and for these externall call the calling
> number field is empty.
> The dialed number and forwarding station fields are correct.
> So it looks like the calls go to Unity but there is just no calling number.
> This is for one of the SRST sites, using a H323 GW.
> The GW is configured like all the other sites.
> Have changed the inbound callon the GW to forward all digets, but still ot
> working.
>
> Any ideas as to where to look next anyone ?
>
> Thanks
> Ian
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