[cisco-voip] Dial from Outlook problems

[Erick Bergquist]

O the client PC, have you looked at the traces for the Cisco TSP?  If
your not seeing the Cisco Lines (at least in previous versions) then
it is not able to login to the call manager and get those resources.
Have you tried disabling firewalls, etc on the PC?

Then again, I have had a bugger of a time getting the TSP to work in
the past. Sometimes it took several reboots and it worked for awhile.
One time, I did several reboots and it did not work and I forgot about
it and when I looked 2-3 days later the PC was working with the cisco
lines out of the blue.

On Nov 30, 2007 2:50 PM, Jason Wydra <jasonwydra at gmail.com> wrote:
> CUCMBE 6.0(1)
>
> I downloaded and installed the Cisco TSP plugin from CCM onto a client
> machine. I completed all of the directions in the readme file for setup. I
> configured the modem settings for CTI and the user. The user profile in CCM
> has CTI control checked and the phone is associated to the user. One thing I
> noticed in the readme file for CiscoTSP is that is mentions adding CTI ports
> and CTI route Points. I didn't add them because I did not understand why
> they would be needed. Plus, the readme mentions nothing about their purpose.
> I wouldn't imagine that they would be needed and I've never had to use them
> on previous version of CCM.
>
> When I try to make a test call from Outlook or from Dialer.exe it fails. I'm
> never able to control the IP phone from the desktop and I also do not see
> the ciscotsp as an outgoing line option in either Outlook or Dialer.exe
>
> Any advice on getting the dial from Outlook feature working or maybe a
> pointer to another option for making this work? I saw something about a
> Netsoft freeware program on the Net. Has anyone used this?
>
> Thanks,
> Jason
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