[cisco-voip] Dial from Outlook problems

[Jason Wydra]

Miken - Thanks. I completed the same tasks you listed below. I also
previously tried adding the user to the CTI control group. I'm still having
no luck. I'm suspecting a firewall issue at this time but I won't be able to
test further until next week. Thanks for the reply!! I will try and remember
to post my findings.

Jason

On Nov 30, 2007 5:23 PM, miken <miken at mail.sisna.com> wrote:

> Try adding the end user to the CTI control group.
>
> I was able to get this working on 5.1.2b once I made this change.
>
> By the way, TAC told me they wouldn't support this, however they were kind
> enough to send me these instructions. Adding the end user to CTI control
> group is not one of the listed instructions:
>
> 1) Web browse to the Call Manager.
> 2) Select Application, and then install plugins.
> 3) From the Install Plugins page, select "Cisco Telephony Service
> Provider".
> Download and save it to the desktop.
> 4) Next, select User, and then Global directory.
> 5) Then, select the user that you are going to be performing this feature
> on. Under the "user information" page, be sure that the "Enable CTI
> Application Use" is checked marked.
> 6) Next, go to the desktop and install the TSP.
> 7) Now, go to Start>>>Settings>>>Phone and Modem Options.
> 8) Under Phone and Modem options, select the Advanced tab.
> 9) Under the Advanced tab, you will now see the CiscoTSP001.tsp. Highlight
> that and select Configure.
> 10) Next, select the user tab and enter in the same user name and password
> that is specified on CallManager for this user.
> 11) Next, select the CTI Manager tab. Under the "Primary CTI Manager
> Location" portion, select IP address, and then enter the IP address of the
> Call Manager.
> 12) Close down, and then restart Outlook.
> 13) Once Outlook has been reopened, you should now have the Call user
> option.
> 14) Next, select the dialing properties button. Verify the right User and
> number are in place, and then verify the line is selected at the bottom.
> 15) Then select dial and everything should be in order.
>
> HTH
> MikeN
>
>
>
> ---------- Original Message ----------------------------------
> From: "Erick Bergquist" <erickbee at gmail.com>
> Date:  Fri, 30 Nov 2007 16:53:13 -0600
>
> >O the client PC, have you looked at the traces for the Cisco TSP?  If
> >your not seeing the Cisco Lines (at least in previous versions) then
> >it is not able to login to the call manager and get those resources.
> >Have you tried disabling firewalls, etc on the PC?
> >
> >Then again, I have had a bugger of a time getting the TSP to work in
> >the past. Sometimes it took several reboots and it worked for awhile.
> >One time, I did several reboots and it did not work and I forgot about
> >it and when I looked 2-3 days later the PC was working with the cisco
> >lines out of the blue.
> >
> >On Nov 30, 2007 2:50 PM, Jason Wydra <jasonwydra at gmail.com> wrote:
> >> CUCMBE 6.0(1)
> >>
> >> I downloaded and installed the Cisco TSP plugin from CCM onto a client
> >> machine. I completed all of the directions in the readme file for
> setup. I
> >> configured the modem settings for CTI and the user. The user profile in
> CCM
> >> has CTI control checked and the phone is associated to the user. One
> thing I
> >> noticed in the readme file for CiscoTSP is that is mentions adding CTI
> ports
> >> and CTI route Points. I didn't add them because I did not understand
> why
> >> they would be needed. Plus, the readme mentions nothing about their
> purpose.
> >> I wouldn't imagine that they would be needed and I've never had to use
> them
> >> on previous version of CCM.
> >>
> >> When I try to make a test call from Outlook or from Dialer.exe it
> fails. I'm
> >> never able to control the IP phone from the desktop and I also do not
> see
> >> the ciscotsp as an outgoing line option in either Outlook or Dialer.exe
> >>
> >> Any advice on getting the dial from Outlook feature working or maybe a
> >> pointer to another option for making this work? I saw something about a
> >> Netsoft freeware program on the Net. Has anyone used this?
> >>
> >> Thanks,
> >> Jason
> >> _______________________________________________
> >> cisco-voip mailing list
> >> cisco-voip at puck.nether.net
> >> https://puck.nether.net/mailman/listinfo/cisco-voip
> >>
> >_______________________________________________
> >cisco-voip mailing list
> >cisco-voip at puck.nether.net
> >https://puck.nether.net/mailman/listinfo/cisco-voip
> >
>
>
> _________________________________
> SISNA...more service, less money.
> http://www.sisna.com/exclusive/
>
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20071130/c9513b2a/attachment.html