[cisco-voip] IPCC Express Reporting access

[Ed Leatherman]

Curious how people handle reporting with IPCC Express.. we run a number of
smaller call centers off of our IPCC Express system. Up till now we've just
been generating reports using the historical reporting tool, but there are
some units now that would like the reports to either be in a different
format or totally different reports altogether than what we can get from the
canned tool.

Do most people use Crystal to accomplish this? Anyone provided an ODBC
connection to more database savvy users? My database knowledge is pretty
limited and I know zilch about crystal, trying to figure out the best way
(security and performance wise) to handle it and still provide the info
these folks are asking for. They already understand they will be doing
anything special with reporting after-hours.

-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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