[cisco-voip] CM5.13 No More CFwdAll IN CCMUser?? WAD?

[Justin Steinberg]

pass your ccie ;)

On 10/10/07, Scott Voll <svoll.voip at gmail.com> wrote:
> you go........ I wish there was a way with Cisco tac that as a high
> percentage of your tickets continue to be escalate your default TAC engineer
> level would also go up.
>
> <rant>
>
> I'm tired of continuing to get the new guy and the tickets take forever
> because the new guy trys and trys then transfers you to someone else then
> they transfer you to someone who actually knows something.
>
> </rant>
>
> People who only call for the hard stuff should be able to get to a teir
> three person automatically.
>
> just my two cents.
>
> Scott
>
>
>
> On 10/10/07, Jason Aarons (US) <jason.aarons at us.didata.com> wrote:
> >
> >
> >
> >
> >
> > If it's by design it would be in the release notes or documented
> somewhere, ask the Cisco CSE to show where it's documented. If it's not
> documented it's a bug.
> >
> >
> >
> >  I would give your Cisco AM the case number and have them escalate, if you
> don't have a Cisco AM ask to speak to the manager.  I'm with you, I think
> it's a bug and they haven't removed CFwdAll from CCMUser.
> >
> >
> >
> > I've found sometimes it takes 2-3 tries to find the right person at TAC
> that is informed; when you have thousands of employees (some outsourced) you
> sometimes have a problem with knowledge dissemination.
> >
> >
> >
> >
> > From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
> Ted Nugent
> > Sent: Wednesday, October 10, 2007 1:40 PM
> > To: Justin Steinberg
> > Cc: cisco voip list
> > Subject: Re: [cisco-voip] CM5.13 No More CFwdAll IN CCMUser?? WAD?
> >
> >
> >
> >
> >
> > Thats exactly how it went down for us.. The customer is NOT happy!
> >
> >
> >
> >
> >
> > TAC is telling me that this was done purposely and that if we want it back
> we need to "talk to our account team and file a PER (Product Enhancement
> Request). This is not going to fly, I don;t even know how to have that
> conversation with my customers...
> >
> >
> >
> >
> > On 10/10/07, Justin Steinberg <jsteinberg at gmail.com> wrote:
> >
> > I can't believe this would be WAD, this must be a bug.
> >
> > In fact, I logged into my 5.1.3 lab box and saw the call fwd settings
> > there.  I then went to the Ent Params and saw that the param 'Show
> > Call Forwarding' was set to false, which was weird because I just
> > logged into ccmuser and saw the fwd settings.  I changed this param to
> > 'true' logged out of ccmuser and back in and now, like you, i dont see
> > the fwd settings.  I went back to ent params and set the param back to
> > false and still don't see fwd settings in ccmuser.
> >
> >
> >
> >
> >
> > On 10/10/07, Ted Nugent <tednugent73 at gmail.com > wrote:
> > > I upgraded a customer to 5.13 for various bug fixes and now the CFwdALL
> no
> > > longer shows in the CCMUser page. I opened a TAC case and I'm being told
> > > it's a WAD! CFwdAll has been in the CCMUser page for as long as I can
> > > remember and now it's gone and I'm expected to tell my customers that
> Cisco
> > > decided you no longer need that… I've got many customers that use this
> > > religiously and if this is actually a WAD then they're stuck on 5.12 and
> > > lower? That just doesn't add up?
> > >
> > >
> > > Wes have you heard anything about this and/or can you shed some light on
> it?
> > > I understand that having all the CFwd options in CCMUser is not the best
> > > solution but CFwdAll is really the only reason any of my customers use
> it…
> > >
> > >
> > > _______________________________________________
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> > >
> >
> >
> >
> >
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