[cisco-voip] CM5.13 No More CFwdAll IN CCMUser?? WAD?

[Scott Voll]

you go........ I wish there was a way with Cisco tac that as a high
percentage of your tickets continue to be escalate your default TAC engineer
level would also go up.

<rant>

I'm tired of continuing to get the new guy and the tickets take forever
because the new guy trys and trys then transfers you to someone else then
they transfer you to someone who actually knows something.

</rant>

People who only call for the hard stuff should be able to get to a teir
three person automatically.

just my two cents.

Scott



On 10/10/07, Jason Aarons (US) <jason.aarons at us.didata.com> wrote:
>
>  If it's by design it would be in the release notes or documented
> somewhere, ask the Cisco CSE to show where it's documented. If it's not
> documented it's a bug.
>
>
>
>  I would give your Cisco AM the case number and have them escalate, if you
> don't have a Cisco AM ask to speak to the manager.  I'm with you, I think
> it's a bug and they haven't removed CFwdAll from CCMUser.
>
>
>
> I've found sometimes it takes 2-3 tries to find the right person at TAC
> that is informed; when you have thousands of employees (some outsourced) you
> sometimes have a problem with knowledge dissemination.
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Ted Nugent
> *Sent:* Wednesday, October 10, 2007 1:40 PM
> *To:* Justin Steinberg
> *Cc:* cisco voip list
> *Subject:* Re: [cisco-voip] CM5.13 No More CFwdAll IN CCMUser?? WAD?
>
>
>
> Thats exactly how it went down for us.. The customer is NOT happy!
>
>
>
> TAC is telling me that this was done purposely and that if we want it back
> we need to "talk to our account team and file a PER (Product Enhancement
> Request). This is not going to fly, I don;t even know how to have that
> conversation with my customers...
>
>
>
> On 10/10/07, *Justin Steinberg* <jsteinberg at gmail.com> wrote:
>
> I can't believe this would be WAD, this must be a bug.
>
> In fact, I logged into my 5.1.3 lab box and saw the call fwd settings
> there.  I then went to the Ent Params and saw that the param 'Show
> Call Forwarding' was set to false, which was weird because I just
> logged into ccmuser and saw the fwd settings.  I changed this param to
> 'true' logged out of ccmuser and back in and now, like you, i dont see
> the fwd settings.  I went back to ent params and set the param back to
> false and still don't see fwd settings in ccmuser.
>
>
>
>
>
> On 10/10/07, Ted Nugent <tednugent73 at gmail.com> wrote:
> > I upgraded a customer to 5.13 for various bug fixes and now the CFwdALL
> no
> > longer shows in the CCMUser page. I opened a TAC case and I'm being told
>
> > it's a WAD! CFwdAll has been in the CCMUser page for as long as I can
> > remember and now it's gone and I'm expected to tell my customers that
> Cisco
> > decided you no longer need that… I've got many customers that use this
> > religiously and if this is actually a WAD then they're stuck on 5.12 and
> > lower? That just doesn't add up?
> >
> >
> > Wes have you heard anything about this and/or can you shed some light on
> it?
> > I understand that having all the CFwd options in CCMUser is not the best
> > solution but CFwdAll is really the only reason any of my customers use
> it…
> >
> >
> > _______________________________________________
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> > cisco-voip at puck.nether.net
> > https://puck..nether.net/mailman/listinfo/cisco-voip
> <https://puck.nether.net/mailman/listinfo/cisco-voip>
> >
>
>
>
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