[cisco-voip] Contact Center Solution for Wallboard

[Jason Aarons (US)]

I've been happy with Symon, not cheap but their Digital Messaging is
pretty slick, and the NetBrite can be read from afar, they also have
software that can run in the PC's System Notification Area (where you
clock is) and pop-up on thresholds (similar to Outlook).

 

http://www.symon.com/

 

The Real Time Reports font is too small for a 40" LCD TV display, you
can write your own reports/queries, search for wallboardUser on CCO.

 

 

 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tarkington,
Kathy L.
Sent: Wednesday, October 10, 2007 6:09 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Contact Center Solution for Wallboard

 

I am looking for a solution that will give my Help Desk a wallboard
showing agents logged in, agent status, calls in queue, etc.
Recommendations?

 

Thanks!

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