[cisco-voip] VG224 buzzing/humming on incoming calls only

MILLS, Mark mark.mills at baesystems.com
Fri Oct 12 04:01:38 EDT 2007 

Fantastic.. This was the problem!

I have rolled back to the older IOS image, and it is now working
successfully.

Its logged with the TAC and hopefully they fix this bug soon.

Thanks so much for everyones advice and assistance.

Cheers,
   Mark 

> -----Original Message-----
> From: Jason Aarons (US) [mailto:jason.aarons at us.didata.com] 
> Sent: Friday, 12 October 2007 12:41 PM
> To: MILLS, Mark; cisco-voip at puck.nether.net
> Subject: RE: [cisco-voip] VG224 buzzing/humming on incoming calls only
> 
> I had the exact same issue, it was odd, a buttset worked but the fax
> machine you heard hum, tried several versions of IOS before a IOS
> downgrade fixed this issue. 
> 
> Summary;
> Two VG224s on different floors, you can fax or call out, incoming you
> hear a buzz on both fax machines and analog polycoms.  Cannot receive
> faxes.  Using a Buttset you don't hear any problems. 
> 
> Resolution
> Changed VG224 IOS from vg224-i6s-mz.124-15.T1.bin to
> vg224-i6s-mz.124-9.T5.bin to vg224-i6s-mz.124-6.T8.bin (worked).
> 
> Contact TAC and ask them to read case 606774799, it went to the DSP
> development manager, since the downgrade fixed the problem and it was
> for executive floor at a bank I could not put the IOS back 
> and help TAC
> fix the problem.
> 
> Mine was SCCP, I want to say it did the same with H323. We did a pcm
> capture and the capture showed the fax machine was making the 
> hum, which
> proved false.
> 
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of MILLS, Mark
> Sent: Thursday, October 11, 2007 9:42 PM
> To: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] VG224 buzzing/humming on incoming calls only
> 
> 
> Thanks to those that replied.
> 
> The device is grounded, and tip/ring are correct.
> 
> I have actually noticed something else with the problem which 
> seems very
> strange to me:
> 
> If someone tries to dial the VG224 extension (x600) and the analog
> handset is physically connected to the VG224 port, the analog handset
> rings, and when its answered, the calling party gets the 
> buzzing/humming
> noise, and the analog handset hears nothing.
> 
> BUT, if the analog handset is NOT connected to the vg224 when the call
> attempted, and you then physically plug it in while the ring 
> attempt is
> being made, the analog handset starts ringing and the call can be
> answered correctly and both parties can hear each other.
> 
> Does anyone else have any suggestions?
> 
> Cheers,  
>   Mark
> 
>  
> 
> > -----Original Message-----
> > From: Paul Choi [mailto:asobihoudai at yahoo.com] 
> > Sent: Thursday, 11 October 2007 11:36 PM
> > To: Kevin Dunn; MILLS, Mark
> > Cc: cisco-voip at puck.nether.net
> > Subject: Re: [cisco-voip] VG224 buzzing/humming on incoming 
> calls only
> > 
> > Are tip and ring reversed?
> > 
> > Paul
> > 
> > --- Kevin Dunn <cheesevoice at gmail.com> wrote:
> > 
> > > I just had this happen with a VG248.  Same exact
> > > issue, turned out the
> > > analog lines had been victims of some lightning, the
> > > Telco replaced teh
> > > facilities for the analog lines and the crackling
> > > went away... Hope that
> > > helps.
> > > 
> > > On 10/11/07, MILLS, Mark <mark.mills at baesystems.com>
> > > wrote:
> > > >
> > > >  Hi All,
> > > >
> > > > I was hoping I might be able to get some help with
> > > the setup of a VG224
> > > > that I am doing.  It is connected to CCM6 cluster.
> > >  I can place calls FROM
> > > > the analog phones connected to the ports, and it
> > > all works properly with two
> > > > way audio.
> > > >
> > > > When making calls TO the analog lines on the
> > > VG224, the calling party
> > > > simply hears a loud buzzing/humming noise and
> > > nothing else.  The analog user
> > > > can hear nothing.
> > > >
> > > > This happens for incoming PSTN calls and calls to
> > > other extensions to the
> > > > VG224 connected devices.
> > > >
> > > > I have not setup a VG224 for incoming calls
> > > before, so there is obviously
> > > > something I have missed.  Below is the relevant
> > > config parts on the device.
> > > > Any help is appreciated!
> > > >
> > > >
> > > >
> > > > stcapp ccm-group 1
> > > > stcapp
> > > > !
> > > > voice-port 2/0
> > > >  ren 3
> > > >  idle-voltage low
> > > >  disc_pi_off
> > > >  input gain 10
> > > >  output attenuation 10
> > > >  playout-delay minimum low
> > > >  cptone AU
> > > >  timing digit 53
> > > >  bearer-cap Speech
> > > >  station-id number XXXXXXXXXX
> > > >  caller-id enable
> > > > !
> > > > sccp local FastEthernet0/0
> > > > sccp ccm 10.194.3.10 identifier 20 version 4.1
> > > > sccp ccm 10.194.4.10 identifier 10 version 4.1
> > > > sccp
> > > > !
> > > > sccp ccm group 1
> > > >  associate ccm 10 priority 1
> > > >  associate ccm 20 priority 2
> > > >  switchback method graceful
> > > > !
> > > > dial-peer voice XXXXXXXXXX pots
> > > >  service stcapp
> > > >  port 2/23
> > > > !
> > > >
> > > > Cheers,
> > > >    Mark
> > > >
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