[cisco-voip] IPCC Extension

[Ogden, Brandon]

Yes.. I did a rebuild...  I am new to this company.. but in the past all
administration of these systems has been handled by the contractor who
installed the system about 6 months ago.  Somewhere between the
contractor and the IT Department, no one had done a backup.  WE had a
UPS Failure last week which corrupted the FileSystem on the
Publisher...and yes.. they are all backed up now. :)    

Brandon Ogden
Amer Sports 
801-624-7529
www.amersports.com
http://www.linkedin.com/in/brandonogden
-----Original Message-----
From: Wesley Sisk [mailto:wsisk at cisco.com] 
Sent: Sunday, October 14, 2007 1:09 PM
To: Jonathan Charles
Cc: Ogden, Brandon; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCC Extension

feature and fields are always there in cm.  it is only exposed/displayed

when the parameter is set T in processconfig table.

ipccx install should update param to T.

Or, if Brandon were doing a rebuild, then the DRS restore would have 
restored the value from his previous system.

thus my curiosity of how he got into this state.

/wes

On Sun, 14 Oct 2007, Jonathan Charles wrote:

> How is this actually set? Is it during the install of IPCC 4.5 and it
> creates the field on the CCM user page?
>
>
> Jonathan
>
> On 10/13/07, Wes Sisk <wsisk at cisco.com> wrote:
>>
>>  Brandon,
>>
>>  Did you perform a DRS restore or reinstall IPCCX after rebuilding
the pub?
>> Either of those actions should set the values properly.  That is
really the
>> best way to get all dependencies corrected.  Otherwise, here is the
manual
>> process:
>>
>>  1. Under system->enterprise parameters check for:
>>  IPCC Express Installed
>>  what is value, true or false?
>>
>>  2. If false you should find it F in processconfig as well. confirm
the
>> paramname like '%nstalled%' in processconfig table:
>>  admin:run sql select paramname,paramvalue from processconfig where
>> paramname like '%nstalled%'
>>  paramname        paramvalue
>>  ================ ==========
>>  AAInstalledFlag  F
>>  IAQInstalledFlag F
>>
>>  3. force it:
>>  Either re-run the IPCCX install, it should update this value via AXL
during
>> install.  Otherwise, force it yourself:
>>  run sql update processconfig set paramvalue="T" where paramname like
>> '%nstalled%'
>>
>>  /Wes
>>
>>
>>  Ogden, Brandon wrote:
>>
>>
>>
>> So I just had to rebuild my publisher (5.1) and I am trying to setup
my IPCC
>> agents again.. but I am not showing an option in the End User,
Extension
>> associations that will allow me to specify the extension for the
IPCC.  I
>> seem to remember reading that there is a sequel statement you can run
on the
>> Call manager that enables you to setup extensions to IPCC.  Anyone
help?
>> Thanks. ________________________________
>>
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>