[cisco-voip] IPCC Express 4 Reason Codes

[Ed Leatherman]

Hello,

Trying to figure out what the reason code "32758 - Work state timer expired"
is supposed to mean. I have a 15 second work period on one of our CSQ's, and
90% of the time it works great, but there are a few cases where it is
putting the agent into Not Ready state when the timer expires, instead of
Ready. I do not believe this is something the agent is doing and normally
the agent notices and puts themselves back into Ready.. but there are
occasions where they miss it.

I think I may be hitting CSCsk06089, which is exactly the symptoms i have
but the MIVR logs don't match what is in the bug report. I don't want to
open up a TAC case on this until I understand what a legitimate case for
that reason code would be... in case it IS something we're doing to cause
it.

Thanks!

-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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