[cisco-voip] IPCC express 4.5 icd.aef script manipulation

[Dustin S Fowler]

I think this might be what you are looking for.

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Darren Ducote
Sent: Tuesday, October 30, 2007 1:33 PM
To: 'cisco-voip at puck.nether.net'
Subject: [cisco-voip] IPCC express 4.5 icd.aef script manipulation

 

Hello everyone,

 

We have installed IPCCx 4.5 and use CCM5.

 

We have a service desk and would like to use the icd.aef script with a few
modifications. I would like the play a welcome message and then dump
everyone into a queue to wait for available agents. During this time, I
would like to play a message that will allow the user to press "1" to leave
a message.

 

At this time it would be a call forward to our voicemail pilot number.

 

Anyone doing anything like this? I have made some modification with moderate
success using the "get digits" string. Thanks!

 

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