[cisco-voip] IPCC express 4.5 icd.aef script manipulation

[Darren Ducote]

Thanks everyone for the help.

By the time this email went out, I have the script completed. We went from box to complete installation in 3 days without ever seeing the product.

We ended up using the "menu" option. If anyone would like a copy just let me know!

This site is great by the way.

________________________________
From: Dustin S Fowler [mailto:dustin.s.fowler at gmail.com]
Sent: Tuesday, October 30, 2007 7:19 PM
To: Darren Ducote; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] IPCC express 4.5 icd.aef script manipulation

I think this might be what you are looking for.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Darren Ducote
Sent: Tuesday, October 30, 2007 1:33 PM
To: 'cisco-voip at puck.nether.net'
Subject: [cisco-voip] IPCC express 4.5 icd.aef script manipulation

Hello everyone,

We have installed IPCCx 4.5 and use CCM5.

We have a service desk and would like to use the icd.aef script with a few modifications. I would like the play a welcome message and then dump everyone into a queue to wait for available agents. During this time, I would like to play a message that will allow the user to press "1" to leave a message.

At this time it would be a call forward to our voicemail pilot number.

Anyone doing anything like this? I have made some modification with moderate success using the "get digits" string. Thanks!

________________________________
This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission.

***St. Francis Medical Center and affiliates encrypt email containing Patient Health Information. You will receive a notice with instructions on how to open any encrypted email you receive. To learn more about this click Here<http://userawareness.zixcorp.com/sites/index.php?b=141&type=1>

________________________________
This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission.


***St. Francis Medical Center and affiliates encrypt email containing Patient Health Information.  You will receive a notice with instructions on how to open any encrypted email you receive.  To learn more, go to this web site: http://userawareness.zixcorp.com/sites/index.php?b=141&type=1
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20071031/6d7aa261/attachment-0001.html