[cisco-voip] Nortel vs Cisco (live keypad feature)

[Jason Aarons (US)]

Correct, Somehow Nortel knows you've entered a matching extension when you press 5656 and automatically does speakerphone and dials. He only pressed "5656" and got speakerphone and dialing.

-----Original Message-----
From: Riley, Andrew [mailto:Andrew.Riley at getronics.com] 
Sent: Wednesday, October 31, 2007 10:39 PM
To: Jason Aarons (US)
Subject: RE: [cisco-voip] Nortel vs Cisco (live keypad feature)

Understood. So the nortel feature behaves as if the phone was always off hook

-----Original Message-----
From: "Jason Aarons (US)" <jason.aarons at us.didata.com>
To: "Riley, Andrew" <Andrew.Riley at getronics.com>; "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
Sent: 1/11/07 13:23
Subject: RE: [cisco-voip] Nortel vs Cisco (live keypad feature)

He wants specifically to enter an extension number on the keypad without pressing the dial softkey and have it call the extension. The Nortel automatically knows a extension has been answer, place the phone in speakerphone mode and connects the call. I'm sure he will get used to pressing the dial softkey in time.

Your extra step is lifting the handset <grin>.


-----Original Message-----
From: Riley, Andrew [mailto:Andrew.Riley at getronics.com] 
Sent: Wednesday, October 31, 2007 10:04 PM
To: Jason Aarons (US); cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Nortel vs Cisco (live keypad feature)

lift the handset (like traditional phones) dial the number and call goes through.
 
Where is the extra step?

________________________________

From: cisco-voip-bounces at puck.nether.net on behalf of Jason Aarons (US)
Sent: Thu 1/11/2007 12:48 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Nortel vs Cisco (live keypad feature)



Below was a comment from a manager moving from Nortel Option 61c to
Cisco CallManager 5.1.2, I'm don't think the "live keypad" is a feature
in callmanager, if you enter a extension of another user you must press
the dial button when done.


"One major loss from a user standpoint has been that the keypad is not
live. In the Nortel system you could enter another phone extension 5846
and it would just dial without any additional effort, therefore calling
my extension. Each user has one extra step for every call they make by
pressing Dial softkey in Cisco. I am surprised that Cisco can not
program the same defaults." -customer



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