[cisco-voip] Nortel vs Cisco (live keypad feature)

[Justin Steinberg]

you did a good install for them if this is what they are complaining about :)

On 10/31/07, Jason Aarons (US) <jason.aarons at us.didata.com> wrote:
> Correct, Somehow Nortel knows you've entered a matching extension when you press 5656 and automatically does speakerphone and dials. He only pressed "5656" and got speakerphone and dialing.
>
> -----Original Message-----
> From: Riley, Andrew [mailto:Andrew.Riley at getronics.com]
> Sent: Wednesday, October 31, 2007 10:39 PM
> To: Jason Aarons (US)
> Subject: RE: [cisco-voip] Nortel vs Cisco (live keypad feature)
>
> Understood. So the nortel feature behaves as if the phone was always off hook
>
> -----Original Message-----
> From: "Jason Aarons (US)" <jason.aarons at us.didata.com>
> To: "Riley, Andrew" <Andrew.Riley at getronics.com>; "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
> Sent: 1/11/07 13:23
> Subject: RE: [cisco-voip] Nortel vs Cisco (live keypad feature)
>
> He wants specifically to enter an extension number on the keypad without pressing the dial softkey and have it call the extension. The Nortel automatically knows a extension has been answer, place the phone in speakerphone mode and connects the call. I'm sure he will get used to pressing the dial softkey in time.
>
> Your extra step is lifting the handset <grin>.
>
>
> -----Original Message-----
> From: Riley, Andrew [mailto:Andrew.Riley at getronics.com]
> Sent: Wednesday, October 31, 2007 10:04 PM
> To: Jason Aarons (US); cisco-voip at puck.nether.net
> Subject: RE: [cisco-voip] Nortel vs Cisco (live keypad feature)
>
> lift the handset (like traditional phones) dial the number and call goes through.
>
> Where is the extra step?
>
> ________________________________
>
> From: cisco-voip-bounces at puck.nether.net on behalf of Jason Aarons (US)
> Sent: Thu 1/11/2007 12:48 PM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Nortel vs Cisco (live keypad feature)
>
>
>
> Below was a comment from a manager moving from Nortel Option 61c to
> Cisco CallManager 5.1.2, I'm don't think the "live keypad" is a feature
> in callmanager, if you enter a extension of another user you must press
> the dial button when done.
>
>
> "One major loss from a user standpoint has been that the keypad is not
> live. In the Nortel system you could enter another phone extension 5846
> and it would just dial without any additional effort, therefore calling
> my extension. Each user has one extra step for every call they make by
> pressing Dial softkey in Cisco. I am surprised that Cisco can not
> program the same defaults." -customer
>
>
>
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