[cisco-voip] Owner User ID on CCM5

[Lund, John C.]

This sounds like the same problem I had.  After unchecking extension mobility I could no longer save the user field.  We had to upgrade to CUCM 5.1(2) to resolve this.

Here is what Cisco said...

John,

I was able to recreate your issue on CM 5.1(1)-3122-1 which this EM bug should be fixed on. The current workaround to removing EM from the phone is to delete the phone. If you want you can continue doing this and I can try to do some research on this. Also I checked CallManager 5.1(2) and the issue does not occur. You can also upgrade you cluster to keep this issue from happening..

Thanks,

Will M
Customer Support Engineer


Thanks,

John Lund

University of Wisconsin - Eau Claire
Learning and Technology Services
Eau Claire, WI 54701
715-836-5959 - lundjc at uwec.edu

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Weigand, John V.
Sent: Tuesday, September 04, 2007 1:01 PM
To: Scott Voll
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Owner User ID on CCM5


[http://www.medicineforthedefense.com/main/gifs/LMI-side-pms690wBlack.jpg]


Serious Medicine for the Defense (r)<http://www.medicineforthedefense.com/>


I tried that... it will fill in, but once you hit save, when it reloads the page, that field is showing "< None >" again.



John V. Weigand
Help Desk Support

Litigation Management Inc.
300 Allen-Bradley Drive
Suite 200
Mayfield Heights, OH 44124




Tel:
Fax: 440-484-2020
Cell:
email: jvw at medicineforthedefense.com<mailto:jvw at medicineforthedefense.com>



PRIVILEGE AND CONFIDENTIALITY NOTICE

The information in this electronic mail is intended for the named recipients only. It may contain privileged and confidential material and may be protected under law by the Health Insurance Portability and Accountability Act. Any use of this information by anyone other than the intended receiver is prohibited. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying, or other use of this message or its attachments is strictly prohibited. If you have received this message in error, please notify the sender immediately by replying to this electronic e-mail or by calling (800) 778-5424. Please delete it from your computer. Thank you.
From: Scott Voll [mailto:svoll.voip at gmail.com]
Sent: Tuesday, September 04, 2007 1:52 PM
To: Weigand, John V.
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Owner User ID on CCM5

you can do it individually via the find button next to the field that is grayed out.

Scott


On 9/4/07, Weigand, John V. <jvw at medicineforthedefense.com<mailto:jvw at medicineforthedefense.com>> wrote:



Serious Medicine for the Defense (r) <http://www.medicineforthedefense.com/>



When our Callmanager 5.1 system was originally installed, our vendor was not setting the Owner User ID field on the setup for our 7941G-GE phones. That's been causing some issues now, and we're trying to figure out a way to set each individual phone to have the Owner User ID of the main user. The problem is, it appears that after the initial setup of a device, you're unable to edit that field.



I can edit it by doing a Bulk Admin on each individual phone, but that's obviously going to be a hassle for 500+ phones. Does anyone know of an easier any to do this? Even if I can just directly set this field on the phone, without having to go through Bulk Admin, that would be better than nothing.



Thanks!


John V. Weigand
Help Desk Support

Litigation Management Inc.
300 Allen-Bradley Drive
Suite 200
Mayfield Heights, OH 44124




Tel:
Fax: 440-484-2020
Cell:
email: jvw at medicineforthedefense.com<mailto:jvw at medicineforthedefense.com>



PRIVILEGE AND CONFIDENTIALITY NOTICE

The information in this electronic mail is intended for the named recipients only. It may contain privileged and confidential material and may be protected under law by the Health Insurance Portability and Accountability Act. Any use of this information by anyone other than the intended receiver is prohibited. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying, or other use of this message or its attachments is strictly prohibited. If you have received this message in error, please notify the sender immediately by replying to this electronic e-mail or by calling (800) 778-5424. Please delete it from your computer. Thank you.

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