[cisco-voip] Owner User ID on CCM5

Wed Sep 5 09:00:30 EDT 2007

Serious Medicine for the Defense R 

We're already running on 5.1.2.1000-11 (an upgrade which took two months
to get working...), but I think that actually just solved it for me. All
our phones had EM enabled... if I disable it, I can then set that field,
then re-enable EM again. That certainly beats going through Bulk Admin
for each phone. Thanks so much!

From: Lund, John C. [mailto:LUNDJC at uwec.edu] 
Sent: Wednesday, September 05, 2007 8:55 AM
To: Weigand, John V.
Cc: cisco-voip at puck.nether.net
Subject: RE: Re: [cisco-voip] Owner User ID on CCM5

This sounds like the same problem I had.  After unchecking extension
mobility I could no longer save the user field.  We had to upgrade to
CUCM 5.1(2) to resolve this.

Here is what Cisco said...

John,

I was able to recreate your issue on CM 5.1(1)-3122-1 which this EM bug
should be fixed on. The current workaround to removing EM from the phone
is to delete the phone. If you want you can continue doing this and I
can try to do some research on this. Also I checked CallManager 5.1(2)
and the issue does not occur. You can also upgrade you cluster to keep
this issue from happening..  

Thanks,

Will M

Customer Support Engineer

Thanks,

John Lund

University of Wisconsin - Eau Claire

Learning and Technology Services

Eau Claire, WI 54701

715-836-5959 - lundjc at uwec.edu

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Weigand, John
V.
Sent: Tuesday, September 04, 2007 1:01 PM
To: Scott Voll
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Owner User ID on CCM5

	 Litigation
Management<http://www.medicineforthedefense.com/main/gifs/LMI-side-pms69
0wBlack.jpg> 

Serious Medicine for the Defense (r)
<http://www.medicineforthedefense.com/>  

	I tried that... it will fill in, but once you hit save, when it
reloads the page, that field is showing "< None >" again. 

	John V. Weigand
Help Desk Support

Litigation Management Inc.
300 Allen-Bradley Drive 
Suite 200
Mayfield Heights, OH 44124

Tel: 
Fax: 440-484-2020
Cell: 
email: jvw at medicineforthedefense.com 

PRIVILEGE AND CONFIDENTIALITY NOTICE 

The information in this electronic mail is intended for the named
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From: Scott Voll [mailto:svoll.voip at gmail.com] 
Sent: Tuesday, September 04, 2007 1:52 PM
To: Weigand, John V.
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Owner User ID on CCM5

you can do it individually via the find button next to the field that is
grayed out.

Scott

On 9/4/07, Weigand, John V. <jvw at medicineforthedefense.com> wrote: 

	Litigation Management

Serious Medicine for the Defense (r)
<http://www.medicineforthedefense.com/> 

When our Callmanager 5.1 system was originally installed, our vendor was
not setting the Owner User ID field on the setup for our 7941G-GE
phones. That's been causing some issues now, and we're trying to figure
out a way to set each individual phone to have the Owner User ID of the
main user. The problem is, it appears that after the initial setup of a
device, you're unable to edit that field. 

I can edit it by doing a Bulk Admin on each individual phone, but that's
obviously going to be a hassle for 500+ phones. Does anyone know of an
easier any to do this? Even if I can just directly set this field on the
phone, without having to go through Bulk Admin, that would be better
than nothing. 

Thanks!

	John V. Weigand
Help Desk Support

Litigation Management Inc. 
300 Allen-Bradley Drive 
Suite 200
Mayfield Heights, OH 44124

Tel: 
Fax: 440-484-2020
Cell: 
email: jvw at medicineforthedefense.com 

PRIVILEGE AND CONFIDENTIALITY NOTICE 

The information in this electronic mail is intended for the named
recipients only. It may contain privileged and confidential material and
may be protected under law by the Health Insurance Portability and
Accountability Act. Any use of this information by anyone other than the
intended receiver is prohibited. If the reader of this message is not
the intended recipient, you are hereby notified that any dissemination,
distribution, copying, or other use of this message or its attachments
is strictly prohibited. If you have received this message in error,
please notify the sender immediately by replying to this electronic
e-mail or by calling (800) 778-5424. Please delete it from your
computer. Thank you. 

John V. Weigand
Help Desk Support

Litigation Management Inc.
300 Allen-Bradley Drive
Suite 200
Mayfield Heights, OH 44124

Tel: 
Fax: 440-484-2020
Cell: 
email: jvw at medicineforthedefense.com 

PRIVILEGE AND CONFIDENTIALITY NOTICE 

The information in this electronic mail is intended for the named recipients only. It may contain privileged and confidential material and may be protected under law by the Health Insurance Portability and Accountability Act. Any use of this information by anyone other than the intended receiver is prohibited. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying, or other use of this message or its attachments is strictly prohibited. If you have received this message in error, please notify the sender immediately by replying to this electronic e-mail or by calling (800) 778-5424. Please delete it from your computer. Thank you.

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