[cisco-voip] 4.2 > Attendant Console directory > Department

[Ted Nugent]

Q. I just added a user from the Cisco CallManager
Administration page, but I do not see that user in the
directory window on the client. What should I do? 

A. The server extracts the user list from the
directory, when one of these conditions is met: 

Telephony Call Dispatcher (TCD) service is started and
the directory sync interval is not zero. 
Directory sync interval expired. 
Directory sync interval changed from the Cisco
CallManager administration page. 
The client loads the user list only at login. You need
to re-login after any one of these conditions has been
met for the client to see an updated user list from
the server. Users without telephone numbers are not
displayed on the client. Make sure that all relevant
users have phone numbers listed for them in the
directory. 




--- "Jason Aarons (US)" <jason.aarons at us.didata.com>
wrote:

> Using DCD in 4.2, under User > Global Directory >
> Find > Bob > I changed
> him and 6 others users to Support Help Team.
> However,  Attendant Console
> under Directory drop-down doesn't show the update I
> made to Bob and his
> six friends.  Is there a time frame before the
> directory changes show up
> in Attendant Console? Do I need to reset CTI ?
> 
>  
> 
> Jason Aarons
> 
> Consultant
> 
>  
> 
> Dimension Data North America
> 
> E-mail ::jason.aarons at us.didata.com
> 
> Mobile :: 904.338.3245 e-fax :: 904.339.9696
> 
>                       
> 
> http://www.dimensiondata.com
> <http://www.us.didata.com> 
> 
> Plan.Build.Support & Manage
> 
>  
> 
> For urgent issues notify your Project Manager, for
> 24x7 support contact
> the Dimension Data NOC at 800-974-6584.
> 
>  
> 
> 
> 
> 
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