[cisco-voip] Question About "Managed" CSA Agent

[Miller, Steve]

I am told by TAC that we need to invest in a "managed" CSA agent rather
than the "standalone" CSA agent that was installed without our systems
(3 Unity boxes and 3 Call Managers).  The reason for this I am told is
because only the managed version works with programs like OpenView which
help us with error notification and help manage our system errors.  We
have hundreds of errors coming across that we can't stop or edit with
our standalone agent.  Can anyone confirm this or offer any alternatives
or suggestions?  This will cost us about $6000 ($1000 per server).
 

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS at dicksteinshapiro.com 

 

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